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Precision Air & Heating Integrity Quality Trust. More than just a tagline, at Precision we believe the heart of our business is you, the customer, so we work hard to make sure your experience is a positive one. We’ve been around a long time and have tens of thousands of satisfied customers throughout the entire Phoenix Valley…
Here’s what just a few had to say:
Hey Erik, I actually had your team of guys come out to my home and do a fairly large residential job, just wanted to let you know, that you guys really have it figured out!
The guys couldn’t have done any better, knowledgeable, friendly, got the job done.
Went the extra mile on the install when the average customer may or may not know what the actual mile is. I just thought you should know that you should be very proud of the guys that you hired and that I owed you a phone call because I’m sure that people are having to call when things aren’t so good, but you guys definitely have it figured out and I’m sure it attributes to how you take care of people and the way you do business which is just great!
Listen to this testimonial voice mail message from one of our customers:
I always hear you talk about Precision Air and Heating so I had them come over and do the $160 tune-up. I was really impressed by their professionalism but I was blown away by the way they treated us. As a part of the deal I got one electrical component included. When the serviceman inspected the system he found two capacitors that were bad. One of the capacitors was a $300 dollar part and the other was a $150 dollar part. As a part of the $160 price he replaced the $300 capacitor for free, I also had him change out the other one. My total charge for the tune-up including replacing two capacitors was right around $300. The serviceman told me that if we had just done the $60 tune-up the total charge would have been around $800. I saved myself $500 by spending $160.
After debating a new air conditioner unit in order to comply with the time frame to get the rebates and looking closely at a 13.5, and a 15, I choose the 14 seer 3 ton heat pump as it nearer matched my budget and my needs. I was replacing a 10 seer 4 ton air condition for my small house of 950 to 1050 square feet. A 4 ton did not seem to be needed for this size of a house.
The new heat pump was purchased and installed a few days later. Less than a month passed and we were hit by a major storm that included hail the size of golf balls and bigger. The entire roof was damages, three skylights broken out, and damage done to the louvers and pipes of the heat pump, plus a few dents in the top of the unit. My insurance adjuster told me that I must call the company to fix the heat pump since it was so new. When I checked the paperwork on the new heat pump I noticed that a 13.5 seer heat pump was installed and not the 14 seer listed on my original order.
I contacted Precision Air and Heat customer service. They determined that I thought that I had bought a 14 seer unit but the model number on the order was for a 13.5, so a 13.5 seer unit was delivered and installed. The 13.5 seer unit does not qualify for a rebate, although I did not know how that at the time that I was exchanging my older unit for a newer one.
The installation manager of Precision Air and Heat came out and said that they would replace the 13.5 seer for a 14 seer and would take care of the paper work necessary for the rebates. He measured my house, the windows, the window screens, and skylights and a day later called me to tell me that my house must have a 4 ton unit in order to cool it efficiently during the hottest months of our Phoenix weather. The 4 ton unit was necessary because of the skylights. Precision Air and Heat would replace the 3.5 seer 3 ton unit for a 14 seer 4 ton unit, created a bigger air duct return, and the required thermostat needed to get the APS rebate.
I firmly believe that the “14 seer, 13.5 seer” error was a one of a kind error that was not the fault of anyone. The salesperson and I talked for an hour or more about the differences in a seer numbers and prices of the various models available. The sales person made numerous calls to another person who looked up model numbers and prices while we tried to get the 14 seer price to within my budget and to a price comparable to an estimate that I had received from another company.
Precision Air and Heating quickly took care of and accepted the loss for an unfortunate mistake and replaced the 13.5 4 ton unit for a 14 seer 4 ton unit as no extra cost to me. Everyone that I had contact with, the sale representative, the installers, the managers, customer service, and even crane operators were professional, courteous, and knowledgeable.
Thank you Precision Air and Heating!