Hey Erik, I actually had your team of guys come out to my home and do a fairly large residential job, just wanted to let you know, that you guys really have it figured out!

The guys couldn’t have done any better, knowledgeable, friendly, got the job done.

Went the extra mile on the install when the average customer may or may not know what the actual mile is. I just thought you should know that you should be very proud of the guys that you hired and that I owed you a phone call because I’m sure that people are having to call when things aren’t so good, but you guys definitely have it figured out and I’m sure it attributes to how you take care of people and the way you do business which is just great!

Listen to this testimonial voicemail yourself here:

I always hear you talk about Precision Air and Heating so I had them come over and do the $160 tune-up. I was really impressed by their professionalism but I was blown away by the way they treated us. As a part of the deal I got one electrical component included. When the serviceman inspected the system he found two capacitors that were bad. One of the capacitors was a $300 dollar part and the other was a $150 dollar part. As a part of the $160 price he replaced the $300 capacitor for free, I also had him change out the other one. My total charge for the tune-up including replacing two capacitors was right around $300. The serviceman told me that if we had just done the $60 tune-up the total charge would have been around $800. I saved myself $500 by spending $160.

-Gambo-

After debating a new air conditioner unit in order to comply with the time frame to get the rebates and looking closely at a 13.5, and a 15, I choose the 14 seer 3 ton heat pump as it nearer matched my budget and my needs. I was replacing a 10 seer 4 ton air condition for my small house of 950 to 1050 square feet. A 4 ton did not seem to be needed for this size of a house.

The new heat pump was purchased and installed a few days later. Less than a month passed and we were hit by a major storm that included hail the size of golf balls and bigger. The entire roof was damages, three skylights broken out, and damage done to the louvers and pipes of the heat pump, plus a few dents in the top of the unit. My insurance adjuster told me that I must call the company to fix the heat pump since it was so new. When I checked the paperwork on the new heat pump I noticed that a 13.5 seer heat pump was installed and not the 14 seer listed on my original order.

I contacted Precision Air and Heat customer service. They determined that I thought that I had bought a 14 seer unit but the model number on the order was for a 13.5, so a 13.5 seer unit was delivered and installed. The 13.5 seer unit does not qualify for a rebate, although I did not know how that at the time that I was exchanging my older unit for a newer one.

The installation manager of Precision Air and Heat came out and said that they would replace the 13.5 seer for a 14 seer and would take care of the paper work necessary for the rebates. He measured my house, the windows, the window screens, and skylights and a day later called me to tell me that my house must have a 4 ton unit in order to cool it efficiently during the hottest months of our Phoenix weather. The 4 ton unit was necessary because of the skylights. Precision Air and Heat would replace the 3.5 seer 3 ton unit for a 14 seer 4 ton unit, created a bigger air duct return, and the required thermostat needed to get the APS rebate.

I firmly believe that the “14 seer, 13.5 seer” error was a one of a kind error that was not the fault of anyone. The salesperson and I talked for an hour or more about the differences in a seer numbers and prices of the various models available. The sales person made numerous calls to another person who looked up model numbers and prices while we tried to get the 14 seer price to within my budget and to a price comparable to an estimate that I had received from another company.

Precision Air and Heating quickly took care of and accepted the loss for an unfortunate mistake and replaced the 13.5 4 ton unit for a 14 seer 4 ton unit as no extra cost to me. Everyone that I had contact with, the sale representative, the installers, the managers, customer service, and even crane operators were professional, courteous, and knowledgeable.
Thank you Precision Air and Heating!

-Bobbie Peachey-

I wanted to let you know how impressed I was with the recent services I received from your technicians & consultants. They were all very helpful and professional and I really appreciated their straight forwardness when answering my questions and concerns.

A. Lee Schroeder did my annual A/C and heating checkup. He answers all my questions and explained what he was doing as he went through his work. Lee also recommended I have my attic ventilation and insulation reviewed for effectiveness and efficiency.

B. I took Lee’s advice and set up an appointment with your consultant Nathan Council. Once again I was very impressed with his professionalism and ability to answer my questions and explain the process. I signed up for the recommended work.

C. Brandon and Keith came to do the work on my attic ventilation and insulation install. They were very professional young men and I was very pleased with their work. Once again (it seems to be a common theme) they were very helpful in explaining what they were going to do and answered all my questions.

You should be very pleased and proud with the work these employees performed.

Thank You! Roger J. Squire

Hopefully you remember me but you meet with my wife (Susan) and I last Thursday and we purchased an a/c unit from Precision which was installed this past Tuesday. First, even though it cost us money J both Susan and I were very impressed with your professionalism and honesty which is rare to find these days. Secondly, the techs that installed our unit were terrific, professional, and willing to answer my many questions. Thanks much – please let your team know how impressed we are with you, the installation crew, and the overall professional and honest attitude that appears within the Precision organization

-Bill from Tempe-

Just wanted to let you know what a great experience I recently had with your company Precision Air. Mike came out and put together a quote for me….knowledgeable and personable. Ron and his crew did the installation and follow up….once again knowledgeable, professional, clean, detailed oriented and I loved the “booties” for in the house! Steve came out to check several issues I had….polite, concerned and offered solutions. And certainly an important part of any company, the women who answer your phones….always polite, friendly and also knowledgeable of what was happening with my job. If you continue to support and reward your “team” you most assuredly will have much success.

-Rebecca from Phoenix-

“I just wanted to send an email out to you and Thank your team for getting our air fixed so quickly. Our A/C went out yesterday afternoon and a tech was able to come out that afternoon and fix it. We are so grateful, I have major health issues that are affected by the heat. Even waiting a day would have been horrible. Thanks to Katie in the office for getting a hold of the owner of our house and putting up with me calling her again and again. Thanks to Tom Wuorio for coming out and being so quick to find the problem and fix it. Our house is back to normal now and we are happy customers. I know these people get paid to do a job, but sometimes you find business that employee great people that would go above and beyond what they are paid. I think these two did.”

-Carrielynn from Chandler-

“I was referred to your company by a friend. I want to commend your service tech for my first encounter with your company being so pleasurable. He was prompt, clean, thorough and communicated effectively throughout my inspection. I appreciate the time spent informing me of the reason for my cooling issues. I will certainly recommend you to others.”

-Lisa from Phoenix-

“I’m compelled to tell you that I feel very fortunate to have discovered your company. The multi-point inspection program that you have implemented is very comprehensive and makes good sense. The service technician that came to my house was so professional and courteous. He explained the preventive maintenance program to my satisfaction and in no way pressured me. I felt that he truly had integrity. Your company goes above and beyond the norm in today’s world where mediocrity prevails.”t was installed. The courtesy and professionalism of the whole crew was greatly appreciated.”

-Bob from Phoenix-

“We think your company is great. The service is excellent and the employees are very nice.”

-Jim from Phoenix-

“I wanted to say thank you for your last service call. I called the day before with AC problems. I know from our own family business that it is easier to schedule with a window of time for appointments. I was in a difficult position because my daughter just had knee surgery, I needed to get back to my office and you were able to work out a time that was convenient with me. Your technician was prompt and courteous and got the job done for me without any issues. I know it is common to call or write with complaints and thought it would be nice to write with a positive compliment. I appreciate the honesty in repair work and the ease of setting up my appointment. I will continue to recommend you and I am glad I made the Precision Decision.”

-Debbie from Scottsdale-